Award winning customer service
What Happens If I Do Not Pay My Storage Fee?
The concept of self-storage is that we have the space you need on a flexible basis, but that you must pay us for using that space.
Every storage company is the same – it is payment in advance – always.
If may be that you go away on holiday or forget occasionally – we do understand that sometimes life does get in the way of the best intentions! In this situation we do send out a series of ‘Late Letter’ emails and texts reminding you that you are late and this usually works to job customer’s memories to sort things out.
If you still do not pay after a number of days our system automatically stops access to the store until your account is brought up-to-date.
If you really are unable to make a payment on time, then we ask you call us as soon as you know this is going to be an issue and let’s discuss how we can work together to make it work.
Pleaes Note – if you do not pay for an extended time, and don’t bother to make contact, we do have a ‘Lien’ over your goods and can dispose of them. This is clearly a last resort and only used when all other avenues have been exhausted to try to get you to pay for the services you have legally signed up to and we have offered in good faith.
We work really hard to provide you with the best service and storage environment we can and in good faith. All we ask in return is you pay the storage fee you agreed to pay when you freely signed the storage agreement when you moved in.
