Award winning customer service
What Happens When I Want to Cancel my Storage Unit?
When you have decided you don’t need the storage anymore, then all we require is a minimum of 14 days written notice (email is fine) of the date you wish to vacate the storage by.
Our minimum invoice period is 4 weeks so please pay all invoices in full.
BUT …
If you have given the correct 14 days written notice, any unused storage fee along with any deposit is fully refunded once you have vacated your unit and it has been confirmed by our team that the unit is empty / clean / no rubbish has been left on site. This means you only pay the exact number of days you use.
The reason it is this way round is because you would not believe the number of people who stay on after their alleged vacation date so this is not as strange as it may seem!
