Award winning customer service
Your Safety is Very Important to us
We take the security of you and your belongings very seriously.
When a new customer signs up, they must pass our online ID Checker (we use a specialist company called ApplyID). They have to provide one form of photo ID (e.g. passport / drivers licence) to prove they are who they say they are, plus a recent utility bill. This is then checked against ‘live’ online databases and gives you a ‘Pass’ or ‘Decline’. Don’t worry, it’s really easy and quick!
We do not take cash as payment – we insist that the first payment is made using a debit / credit card. In order to have a debit / credit card then the customer must have gone through the checks required by banks to open an account and have a card issued.
Our stores are very well lit at all times.
Each customer is given a unique PIN code to access the store – so we can check who has used the store and when.
We provide the use of a free padlock whilst you store with us – one less thing to worry about – to secure the storage unit door.
We have digital CCTV throughout the stores. This is remotely monitored 24 hours a day. | |
We carry out random security checks of the stores. | |
We have fire and smoke alarms. | |
We have intruder alarms. | |
We have specially fabricated, strong roller shutter doors. |