Award winning customer service

Your Safety is Very Important to us

We take the security of you and your belongings very seriously.

When a new customer signs up, they must pass our online ID Checker (we use a specialist company called ApplyID).  They have to provide one form of photo ID (e.g. passport / drivers licence) to prove they are who they say they are, plus a recent utility bill.  This is then checked against ‘live’ online databases and gives you a ‘Pass’ or ‘Decline’.  Don’t worry, it’s really easy and quick!

We do not take cash as payment – we insist that the first payment is made using a debit / credit card. In order to have a debit / credit card then the customer must have gone through the checks required by banks to open an account and have a card issued.

Our stores are very well lit at all times.

Each customer is given a unique PIN code to access the store – so we can check who has used the store and when.

We provide the use of a free padlock whilst you store with us – one less thing to worry about – to secure the storage unit door.

Metro Storage We have digital CCTV throughout the stores.  This is remotely monitored 24 hours a day.
Metro Storage We carry out random security checks of the stores.
Metro Storage We have fire and smoke alarms.
Metro Storage We have intruder alarms.
Metro Storage We have specially fabricated, strong roller shutter doors.